At 9999hp, protecting the personal information of our players is a core responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and what your rights are as a 9999hp player in the Philippines.
A quick overview of the six most important privacy principles that govern how 9999hp handles your information
9999hp collects personal information that is necessary for account registration, identity verification, processing transactions in PHP, and providing a safe and functional gaming experience. We do not collect data beyond what is required for these purposes.
9999hp does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Data shared with service partners — such as payment processors and identity verification providers — is limited strictly to what is needed to deliver those services.
All data transmitted between your device and 9999hp is protected by SSL (Secure Socket Layer) encryption. Account access is further secured through OTP verification on your registered mobile number or email address.
Identity documents submitted during the KYC process — such as your Philippine government-issued ID — are used solely to verify your age, identity, and eligibility to use the 9999hp platform. This data is handled in line with applicable data protection requirements.
As a 9999hp player, you have the right to access the personal information we hold about you, request corrections, ask questions about how your data is used, and in certain circumstances, request deletion of your data. Contact support to exercise any of these rights.
When 9999hp makes material changes to this Privacy Policy, registered players are notified through in-platform messaging or email. The date at the top of this page always reflects when the policy was last revised. Continued use of the platform constitutes acceptance of the current policy.
For any data-related queries or to exercise your privacy rights, contact the 9999hp Data team.
[email protected]About This Policy: This Privacy Policy applies to all users of the 9999hp platform, including the website at 9999hp.vu and any associated mobile applications. By registering an account, you confirm that you have read and understood this policy and agree to the collection and use of your information as described herein.
This Privacy Policy applies to all personal information collected by 9999hp in connection with the operation of the platform, including through the 9999hp website, mobile applications, customer support channels, and any other service or interaction that involves the provision of personal information by you as a player or prospective player.
This policy should be read alongside the Terms & Conditions, which govern your overall use of the 9999hp platform. By using the platform, you accept both documents.
9999hp collects personal information at registration, during the KYC verification process, through your ongoing use of the platform, and through your interactions with customer support. The categories of information we collect include:
| Category | Examples | Why It's Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration and KYC age/identity verification |
| Contact Data | Email address, mobile number, city (e.g. Manila, Cebu) | Account communication, OTP delivery, support |
| Financial Data | E-wallet references, bank transfer details (in PHP) | Processing deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal requests, bet records | Account management, compliance, dispute resolution |
| Technical Data | IP address, device type, browser, session timestamps | Security monitoring, fraud prevention |
| Usage Data | Pages visited, games played, session duration | Platform improvement and responsible gaming monitoring |
9999hp uses the personal information collected for the following purposes:
All financial transactions at 9999hp are conducted in Philippine Peso (PHP). When you make a deposit or request a withdrawal, the relevant payment details you provide — such as your GCash reference, Maya account identifier, or bank transfer details — are transmitted securely to the relevant payment processor to complete the transaction.
9999hp does not store full payment account credentials on our own servers beyond what is necessary for transaction processing and compliance record-keeping. Payment data is handled in accordance with the security standards applicable to the relevant payment channel. Credit card details and cryptocurrency wallet addresses are not accepted or stored on 9999hp, as these are not supported payment methods on the platform.
PHP Only: 9999hp processes all player financial transactions in Philippine Peso. No foreign currency is held or processed on behalf of players. Withdrawal requests are returned to payment methods registered under your verified identity.
9999hp uses cookies and similar tracking technologies on the platform to support functionality, security, and platform improvement. The types of cookies used include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core 9999hp platform, but may affect certain non-essential features.
9999hp retains personal information for as long as your account is active and for a defined period after account closure, in order to meet legal, compliance, and dispute resolution obligations. The specific retention period applicable to different categories of data is determined by the requirements of applicable Philippine law and the nature of the data involved.
When personal data is no longer required to be retained, 9999hp takes steps to securely delete or anonymise it. Where full deletion is not possible due to technical constraints, data is isolated from further processing until it can be deleted.
9999hp implements technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. These measures include:
Your Role in Security: No platform security system is complete without responsible behaviour on the user's side. Never share your 9999hp password or OTP codes with anyone. If you suspect your account has been accessed without your authorisation, contact 9999hp support at [email protected] immediately.
As a 9999hp player, you have rights in relation to the personal information we hold about you. You may exercise any of these rights by contacting 9999hp support. We will respond to all requests within a reasonable timeframe in accordance with applicable requirements.
Certain rights may be subject to limitations where data retention is required by law or is necessary to resolve an outstanding dispute. In these cases, 9999hp will explain the reason why a full deletion or restriction cannot be applied at that time.
9999hp is strictly an adults-only platform. Access is limited to individuals aged 21 years and above. The platform is not directed at, and does not knowingly collect personal information from, individuals under the age of 21.
KYC identity verification is in place on all accounts to confirm that players meet the age requirement. If 9999hp becomes aware that personal information has been collected from an individual under the age of 21, that account will be suspended immediately and all associated data will be handled in line with applicable requirements.
21+ Only: If you are under 21 years of age, please do not register an account or attempt to access the 9999hp platform. If you are a parent or guardian and believe a minor has attempted to register, please contact us immediately at [email protected].
9999hp may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, registered players will be notified through in-platform messaging or through their registered email address.
The date shown at the top of this policy reflects when it was most recently updated. We encourage you to review this page periodically. Your continued use of the 9999hp platform after any update has been communicated constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to understand how your personal data is handled, or wish to exercise any of your privacy rights as a 9999hp player, please reach out to us through the following channel:
Email: [email protected]
For general platform questions, the FAQ page covers common account and gameplay topics. For information about the responsible gaming tools available to you, visit the Responsible Gaming page. For the full terms governing your use of the platform, see the Terms & Conditions.